Version Comparison

The table below shows which features are available in each of the three different versions of Phone Manager

Feature	Standard	Professional	Team Leader
Extension based console
Speed dials - system & personal
Agent based console	-
Hunt Group based console	-	-
Global ACD, DND & forward control	-	-
Silent Monitor	-	-
Item Limit	50	100	250
SMS Messaging	-
Call Banner
Quick Dial Directory
Application Hot Keys	-
Call History (inc. missed calls & directory)
Quick Dial Hot Key
Do Not Disturb control
Forward state control
Personal ACD status	-
ACD state indication in System Tray	-
Auto ACD login/logout on startup/shutdown	-
TAPI Interface	-
Application integration (click for details)	*	*	*
Macro Support	-
Button Toolbar	-
Button Limit	-	50	100
Development Controls (.NET / VB)	-
Xarios Call Recorder Integration	-
Xarios Progressive Dialler Integration	-
Xarios Web Callback Integration	-

Application Integration

Phone Manager Professional and higher supports integration with many popular data applications. The following table shows which Phone Manager features can be integrated with each application.

Application	Versions	Screen-Pop	Calendar Sync	Call History	Status Sync
Outlook Plugins
Windows® Address Book	2000, XP, Vista		-	-	-
Microsoft® Office Outlook®	XP, 2000, '02, '03, '07				-
Microsoft® Outlook Express	6		-	-	-
Microsoft® Live Communications Server	2005	-	-	-
Professional Plugins
Microsoft® Internet Explorer	6 (SP2), 7		-	-	-
Microsoft® Office Access	XP, 2000, '02, '03, '07		-	-	-
Microsoft® Dynamices® CRM	3, 4		-		-
Sage Act!	8, 9, 10				-
Goldmine	5				-
Maximizer	9		-		-
Salesforce.com	n/a		-	-	-
Advanced Plugins
Microsoft Dynamics Nav	4.0 SP2		-	-	-
Goldvision	2007		-		-
Sage CRM MME	6.0		-	-	-
Soft Talk - Office Talk	Enterprise		-	-	-