Inter-Tel Management Reporting Tools

The Management Reporting Tool includes Reporter Basic, Reporter, and Reporter Pro and Reporter RealTime applications. Using these reporting tools managers can access reports for inbound and outbound call traffic. These tools can provide statistical information that will greatly improve your Customer Service department's efficiency and effectiveness.

Reporter Basic, Reporter, Reporter Pro

Reporter Basic, Reporter, and Reporter Pro are used to run historical reports on call, email, and agent activity information, which is stored within a database on the CTI Server. These reports can be run by specifying various criteria (e.g., reports can be filtered by Caller ID, DID number, trunk line, extension or agent groups, time, date, call cost, etc.).

Reporter RealTime

Inter-Tel's RealTime Reporter is an application that shows real-time external call and routed email statistics, allowing user to see real-time details against all or selected call and e-mail criteria on the telephone system. Not only will it show the current extension, agent, and trunk activity, it will include detailed information such as the caller's identity, DID number used, etc.

With Reporter Real-Time, a user can tell who is involved in a call or e-mail (including the distant end), how long the call or e-mail took to answer, and how long the call has been in progress. You can also add a Direct Station Selection (StationViewer) tile that allows the monitoring of the current call activity of extensions and/or agents.