ProTel NetWorks Service Contracts and Pricing

Service Contract

Feature	Basic	Standard	Premium(24x7x365)
†Programming Changes	30 Days	60 Days	12 Months
Remote progamming Changes	30 Days	12 Months	12 Months
Parts Warranty	12 Months	12 Months	12 Months
Labor Warranty	90 Days	12 Months	12 Months
Moves, Adds & Changes on site	Bill at In Contract	Bill at In Contract	Bill at In Contract

† New System - Original Installation only

Pricing

	In Contract Rates	Out Contract Rates
On Site Technician	$115 for 1st hour, $110 each additional hour	$145 for 1st hour, $140 each additional hour
Cable Crew (2pp)	$90 per hour	$100 per hour
Remote Programming	$40 per hour	$50 per hour
On Site Training	$40 per hour	$50 per hour
*Telco/Carrier-Dial Tone Diagnosis	$115/$110 per hour	$145/$140 per hour
EMERGENCY & AFTER HOUR	$172.50	$217.50

*no charge if orderd by ProTel

 

All Service Responses require a one hour minimum, and are billed in 15 minute increments after the first hour