Inter-Tel Intelligent Routing

Inter-Tel's Intelligent Router is a revolutionary product that uses Dynamic Call Mapping™ Technology to perform real-time call routing and call mapping.

Using a combination of sophisticated conditions and rule types, you can program this application to:

• Notify Supervisors when a call is abandoned
  
  
• Change the status of an agent based on the number of refused calls
  
  
• Record calls to a mailbox
  
  
• And perform a variety of other actions
  
  

If configured correctly, Intelligent Router can also be used to restrict calls made from certain devices to specific numbers.

Users can view up to four different tiles in the interface, each of which is configurable, on the PC running the application. These tiles display real time information pertaining to rules, actions, trunk line calls and other statics, providing the detials to ensure calls and emails are successfully mapped.

Intelligent Routing enables business to use databases to intelligently route calls to specific departments, improving efficiency and productivity, while reducing the cost and fustration associated with mis-directed calls. Inter-Tel provides a host of call recording and call logging solution to meet the needs of your business.