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In a word:
SERVICE and SUPPORT. (Sorry that was 3 words)
Don't Ask Us, Ask our Customers:
Selecting a new communications solution for your business can be very intimidating because of the ever changing technologies. The risk is that a poor choice can affect your business with disastrous results.
ProTel helps you take the risk out of the task by working with you (we will ask a lot of questions) to create a solution that will meet your immediate needs and give you a migration and growth path to overcome future challenges.
Whether you have one small store with just a few lines and phones or a large multi-site enterprise that is physically dispersed, we have solutions from major, world-class manufacturers that will provide you with the connectivity and customizability you seek.
During the process, your focus should narrow more on the provider of the service and support than on the name of the box. Why? Because most manufactures now share the same suite of features and applications to varying degrees. What is not the same is the size, training, locality, commitment and experience of the vendor who is selling system A, B or C. This is critical because even the very best components are not of much value if they don't function as advertised, or if you can get access to local, knowledgeable help fast in a crisis.
At ProTel NetWorks, we have the staff to support whatever level of remote or field support you need. We can help show you how to self-maintain, if that is your choice, or we can provide an all-inclusive or Managed Services approach where we take care of it all. The key ingredient here is that we have the staff and the experience.
Voice over IP (VoIP) digital lines, data services, T-1 lines, Internet connectivity, wireless connections, public address paging, analog lines, voice mail, IVR (interactive voice response), call and contact centers, unified messaging and custom software application integration. We have staff that can cover you from A to Z.
Our approach is to first understand how you do business, who your customers are, and how you want to care for them. Once we have that data in hand, we will custom-tailor a suite of hardware and software applications that will allow you to take the best possible care of your customer and control your costs.
Furthermore, we continue to invest heavily in continuous training for our staff so that we can keep you abreast of new developments that may help you overcome your ever changing challenges.
Put it all together - ProTel NetWorks is your safe choice.
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"I Stand for Service"
Dave Glissmeyer, Founder of ProTel
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