Contact Center Suite
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Enhance the customer experience and improve the efficiency and quality of your contact centers with a powerful customer relationship and business management tool. Inter-Tel Contact Center Suite gives your agents and staff powerful tools for handling and routing calls, e-mails, faxes and text messages from a standard PC, while providing your managers better insight into traffic and operations. Scalable to fit businesses of any size, the Inter-Tel Contact Center Suite is an ideal solution for optimizing a single large call center, coordinating operations across any number of distributed facilities, or within an individual department or workgroup.
Contact Center Suite includes features such as:
Benefits
- Better Call Handling:
Intelligent call routing improves efficiency and accuracy, so calls get to the right person or department more quickly.
- More Informed Business Decisions:
Monitor and record individual calls, analyze traffic patterns and track staffing with real-time and historical data combined with powerful and customizable reporting to provide better insight into service quality and operational efficiency.
- Reduced Staffing Costs:
Fewer agents can handle more calls, and supervisors have better control over service quality and resource allocation.
- Better Customer Service:
Integrated support for training, quality assurance and personalized service help to deliver a better overall caller experience.
- Advanced Capabilities:
With additional features such as Inter-Tel Connection Assistant® software and CallViewer, you can integrate Inter-Tel Contact Center Suite with your in-house databases to provide a variety of advanced capabilities such as intelligent and automated call routing; automated screen pops of customer information, applications and/or Web pages; and the ability to attach notes to routed calls to provide critical information and context.
