Inter-Tel CalViewer

Inter-Tel's CallViewer allows for integration of phones, computers and databases, so user are equipped with tools that allow them to increase their productivity by making calls, placing calls on hold and conferencing in additional parties, all from their desktop.

CallViewer can also be used to screen pop the customer information in the company database, allowing the user to save time locating the relevant information

Key Component

• Look and Feel
  User can choose to use the interface that best fits the way that they work
  
  
• User Buttons
  User can create and edit buttons in the button area. Buttons can be created to perform a variety of tasks using CallViewer's actions.
  
  
• Rules
  User can create rules that will fire when specific types of call or telephony events occur at their extension, such as transferring callers to reception if they have not provided Caller ID
  
  
• Ready To Go Solutions
  Ready To Go's provide integration between CallViewer and several common contact management systems. Configuring a Ready To Go will enable you to screen pop contacts in your contact management system, as well as dial contacts directly from the system.
  
  
• Active Call List
  Displays a list of calls currently active or on hold at the user's device. The active call list can be used to perform call control on these calls, or view information about the call.
  
  
• Call History
  Call history window displays information on recently received or dialed calls, as well as routed media.
  
  
• Dial Pad
  Allows the user to dial telephone numbers in a similar fashion to using a normal telephone. There is also a recent dial list showing the last 20 numbers that the user made calls to or received calls from.